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Frequently Asked Questions

Everything you need to know about Memorians memorial rings with NFC technology

General

Learn about Memorians and how our memorial rings work

Technology

Understand the NFC technology and how to set it up

Usage

How to use the Memorians app and upload memories

Ordering

Ordering process, delivery and returns

Maintenance

Care instructions and warranty information

Privacy & Security

How we protect your data and memories

General

What is a Memorians memorial ring?

A Memorians ring is a unique piece of memorial jewelry with built-in NFC technology. It allows you to keep the memories of a loved one close and share them with a simple tap on any smartphone. Each ring contains a secure NFC chip that links to a personal memory page where you can store photos, videos, and cherished memories of your loved one.

How does the memorial ring work?

The ring contains an NFC chip that can be read by any modern smartphone. When someone taps their phone on the ring:

  • The phone automatically detects the NFC signal
  • A notification appears to open the memorial page
  • No app installation is required for viewing
  • The memorial page opens directly in the browser
  • All memories are instantly accessible

To add or manage memories, you use the free Memorians app.

Who is Memorians for?

Memorians is designed for anyone who wants to keep the memory of a loved one close and easily shareable. It’s particularly meaningful for:

  • Families remembering parents, grandparents, or siblings
  • Parents cherishing the memory of a child
  • Partners honoring their spouse
  • Friends remembering someone special
  • Anyone who wants to create a lasting digital memorial

The ring provides comfort by keeping memories physically close while making them easily accessible to share with others.

Can multiple family members have rings for the same memorial?

Yes! Multiple rings can be linked to the same memorial page. This is perfect for families who want to share the same collection of memories. Each family member can have their own ring, all connecting to the same memorial. You can order multiple rings during checkout or add additional rings later through the app.

Technology

What is NFC and how does it work?

NFC (Near Field Communication) is a wireless technology that enables data transfer between devices in close proximity. The Memorians ring uses a passive NFC chip (13.56 MHz, ISO14443A standard) that:

  • Requires no battery or charging
  • Works permanently without maintenance
  • Is waterproof and durable
  • Has a read distance of 0-4 cm
  • Contains a unique, secure identifier

When a phone comes near the ring, its NFC antenna powers the chip and reads the stored link to your memorial page.

Which phones are compatible?

The Memorians ring works with most modern smartphones:

  • iPhone: iPhone 7 and newer (iOS 11+)
  • Android: Most phones from 2015 onwards with NFC
  • Samsung: Galaxy S6 and newer
  • Google: All Pixel phones
  • Others: Most phones with NFC capability

To check if your phone has NFC, look in Settings > Connected Devices or Settings > Wireless & Networks. For iPhone, all models from iPhone 7 onwards have NFC reading capability.

How do I activate the ring?

Activating your Memorians ring is simple:

  1. Download the free Memorians app from the App Store or Google Play
  2. Create an account or log in
  3. Tap “Activate Ring” in the app
  4. Hold your ring near the phone when prompted
  5. Follow the setup wizard to create your memorial page
  6. Add your first photos and memories

The entire process takes about 5 minutes. Once activated, the ring is permanently linked to your memorial page.

Do I need internet to view memories?

Yes, an internet connection is required to view the memorial page since photos and videos are stored securely in the cloud. This ensures:

  • Unlimited storage capacity
  • Memories are never lost
  • Easy sharing with family worldwide
  • High-quality media playback

The NFC reading itself doesn’t require internet, but loading the memorial page does.

Usage

How do I add photos and videos?

Adding memories is easy through the Memorians app:

  1. Open the Memorians app
  2. Select your memorial
  3. Tap the “+” button
  4. Choose photos or videos from your gallery, or take new ones
  5. Add captions or descriptions if desired
  6. Tap “Upload”

You can add unlimited photos and videos. Supported formats include JPEG, PNG, MP4, and MOV. Videos are automatically optimized for smooth playback.

Can family members add memories too?

Yes! You can invite family members to contribute memories:

  • Send invitations through the app to family email addresses
  • Set permissions (view-only or can add memories)
  • Family members download the app and accept the invitation
  • Everyone can contribute photos and stories
  • You maintain control as the memorial administrator

This creates a collaborative memorial where everyone can share their special memories.

How do I share the memorial with others?

There are several ways to share memories:

  • With the ring: Anyone can tap their phone on your ring
  • Share link: Send a direct link via WhatsApp, email, or social media
  • QR code: Generate a QR code from the app
  • Social media: Share directly to Facebook, Instagram, etc.

You control privacy settings and can make the memorial public or private as desired.

What happens if I lose my phone?

Your memories are safe! All content is securely stored in the cloud, not on your phone. To regain access:

  1. Install the Memorians app on your new phone
  2. Log in with your email and password
  3. All your memorials and settings will be restored
  4. Your ring continues to work without any changes

We recommend enabling two-factor authentication for added security.

Ordering

How do I choose the right size?

We offer rings in all standard sizes. To find your size:

  • Use our printable ring sizer (available on the product page)
  • Visit a local jeweler for professional measurement
  • Measure an existing ring that fits well
  • Order our physical ring sizer (returnable with your order)

If you’re unsure between sizes, we recommend choosing the larger size. We offer free size exchanges within 30 days.

What is the delivery time?

Delivery times vary by location:

  • Netherlands: 1-2 business days
  • Belgium & Germany: 2-3 business days
  • Rest of EU: 3-5 business days
  • Worldwide: 5-10 business days

All orders are shipped with tracking. You’ll receive a shipping confirmation with tracking details once your order is dispatched. Engraving adds 1-2 business days to processing time.

Can I return or exchange my ring?

Yes, we offer a 30-day satisfaction guarantee:

  • 30 days to return for full refund (unused condition)
  • Free size exchanges within 30 days
  • Engraved rings can be exchanged for sizing only
  • Return shipping is free within the EU

To initiate a return or exchange, contact our customer service team through the app or website. We’ll provide a prepaid return label and handle everything quickly.

Do you offer engraving?

Yes, we offer personalized engraving on all our rings:

  • Up to 20 characters including spaces
  • Choice of fonts and symbols
  • Inside or outside engraving options
  • Preview your engraving before ordering
  • Adds €15 to your order

Popular engravings include names, dates, “Forever in our hearts”, or personal messages. Note that engraved rings cannot be returned (exchanges for sizing only).

Maintenance

How do I care for my memorial ring?

Memorians rings are designed for daily wear and require minimal care:

  • Clean with mild soap and warm water
  • Dry with a soft cloth
  • Avoid harsh chemicals and chlorine
  • Remove during heavy physical activities
  • Store in the provided box when not wearing

The NFC chip is completely sealed and waterproof. Normal washing, showering, and swimming won’t damage it.

Is the ring waterproof?

Yes, Memorians rings are fully waterproof:

  • Safe for hand washing and showering
  • Can be worn while swimming
  • Rain and splashes are no problem
  • The NFC chip is hermetically sealed

While the ring is waterproof, we recommend removing it before swimming in chlorinated pools or the ocean to preserve the finish of the metal.

What is your warranty policy?

All Memorians rings come with comprehensive warranty coverage:

  • 2-year warranty on the NFC technology
  • 1-year warranty on the ring material and finish
  • Lifetime guarantee on the digital memorial storage
  • Free repairs for manufacturing defects
  • Replacement if NFC chip fails

The warranty covers normal use and manufacturing defects. It doesn’t cover loss, theft, or damage from misuse.

Can the NFC chip be damaged?

The NFC chip is very durable and designed to last a lifetime:

  • No battery means it can’t run out of power
  • Resistant to water, dust, and impact
  • Not affected by airport security or X-rays
  • Works in temperatures from -25°C to +70°C

Avoid strong magnets, MRI machines, and extreme physical damage. If the chip ever fails due to a manufacturing defect, we’ll replace your ring free of charge under warranty.

Privacy & Security

How is my data protected?

We take privacy and security seriously:

  • All data is encrypted in transit and at rest
  • Servers located in secure EU data centers
  • GDPR compliant data handling
  • Two-factor authentication available
  • Regular security audits and updates
  • You maintain full control over your data

We never share your personal information or memories with third parties. You can download or delete your data at any time.

Who can see the memories?

You have complete control over privacy:

  • Private: Only you and invited family can view
  • Link-only: Anyone with the link can view
  • Public: Searchable and viewable by anyone

Most users choose “Link-only” which means memories are only accessible to people who tap the ring or receive a shared link. You can change privacy settings at any time in the app.

What happens to the memorial if I cancel my account?

The memorial service is free forever with your ring purchase:

  • No monthly or annual fees
  • Unlimited storage included
  • Memorial remains accessible permanently
  • Ring continues to work indefinitely

If you choose to delete your account, you can download all memories first. We also offer a legacy contact feature where you can designate someone to manage the memorial if needed.

Can the ring be hacked or cloned?

The Memorians ring is secure by design:

  • Each chip has a unique, unclonable identifier
  • The chip only contains a link, not the actual memories
  • Account access requires authentication
  • Memories are stored on secure servers, not in the ring
  • Even if someone reads the NFC, they only get the public memorial page

Managing memories always requires logging into your account, ensuring only authorized users can make changes.

Still have questions?

Our customer support team is here to help you every step of the way

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