Frequently Asked Questions
Everything you need to know about Memorians memorial rings with NFC technology
General
Learn about Memorians and how our memorial rings work
Technology
Understand the NFC technology and how to set it up
Usage
How to use the Memorians app and upload memories
Ordering
Ordering process, delivery and returns
Maintenance
Care instructions and warranty information
Privacy & Security
How we protect your data and memories
General
What is a Memorians memorial ring?
How does the memorial ring work?
- The phone automatically detects the NFC signal
- A notification appears to open the memorial page
- No app installation is required for viewing
- The memorial page opens directly in the browser
- All memories are instantly accessible
To add or manage memories, you use the free Memorians app.
Who is Memorians for?
- Families remembering parents, grandparents, or siblings
- Parents cherishing the memory of a child
- Partners honoring their spouse
- Friends remembering someone special
- Anyone who wants to create a lasting digital memorial
The ring provides comfort by keeping memories physically close while making them easily accessible to share with others.
Can multiple family members have rings for the same memorial?
Technology
What is NFC and how does it work?
- Requires no battery or charging
- Works permanently without maintenance
- Is waterproof and durable
- Has a read distance of 0-4 cm
- Contains a unique, secure identifier
When a phone comes near the ring, its NFC antenna powers the chip and reads the stored link to your memorial page.
Which phones are compatible?
- iPhone: iPhone 7 and newer (iOS 11+)
- Android: Most phones from 2015 onwards with NFC
- Samsung: Galaxy S6 and newer
- Google: All Pixel phones
- Others: Most phones with NFC capability
To check if your phone has NFC, look in Settings > Connected Devices or Settings > Wireless & Networks. For iPhone, all models from iPhone 7 onwards have NFC reading capability.
How do I activate the ring?
- Download the free Memorians app from the App Store or Google Play
- Create an account or log in
- Tap “Activate Ring” in the app
- Hold your ring near the phone when prompted
- Follow the setup wizard to create your memorial page
- Add your first photos and memories
The entire process takes about 5 minutes. Once activated, the ring is permanently linked to your memorial page.
Do I need internet to view memories?
- Unlimited storage capacity
- Memories are never lost
- Easy sharing with family worldwide
- High-quality media playback
The NFC reading itself doesn’t require internet, but loading the memorial page does.
Usage
How do I add photos and videos?
- Open the Memorians app
- Select your memorial
- Tap the “+” button
- Choose photos or videos from your gallery, or take new ones
- Add captions or descriptions if desired
- Tap “Upload”
You can add unlimited photos and videos. Supported formats include JPEG, PNG, MP4, and MOV. Videos are automatically optimized for smooth playback.
Can family members add memories too?
- Send invitations through the app to family email addresses
- Set permissions (view-only or can add memories)
- Family members download the app and accept the invitation
- Everyone can contribute photos and stories
- You maintain control as the memorial administrator
This creates a collaborative memorial where everyone can share their special memories.
How do I share the memorial with others?
- With the ring: Anyone can tap their phone on your ring
- Share link: Send a direct link via WhatsApp, email, or social media
- QR code: Generate a QR code from the app
- Social media: Share directly to Facebook, Instagram, etc.
You control privacy settings and can make the memorial public or private as desired.
What happens if I lose my phone?
- Install the Memorians app on your new phone
- Log in with your email and password
- All your memorials and settings will be restored
- Your ring continues to work without any changes
We recommend enabling two-factor authentication for added security.
Ordering
How do I choose the right size?
- Use our printable ring sizer (available on the product page)
- Visit a local jeweler for professional measurement
- Measure an existing ring that fits well
- Order our physical ring sizer (returnable with your order)
If you’re unsure between sizes, we recommend choosing the larger size. We offer free size exchanges within 30 days.
What is the delivery time?
- Netherlands: 1-2 business days
- Belgium & Germany: 2-3 business days
- Rest of EU: 3-5 business days
- Worldwide: 5-10 business days
All orders are shipped with tracking. You’ll receive a shipping confirmation with tracking details once your order is dispatched. Engraving adds 1-2 business days to processing time.
Can I return or exchange my ring?
- 30 days to return for full refund (unused condition)
- Free size exchanges within 30 days
- Engraved rings can be exchanged for sizing only
- Return shipping is free within the EU
To initiate a return or exchange, contact our customer service team through the app or website. We’ll provide a prepaid return label and handle everything quickly.
Do you offer engraving?
- Up to 20 characters including spaces
- Choice of fonts and symbols
- Inside or outside engraving options
- Preview your engraving before ordering
- Adds €15 to your order
Popular engravings include names, dates, “Forever in our hearts”, or personal messages. Note that engraved rings cannot be returned (exchanges for sizing only).
Maintenance
How do I care for my memorial ring?
- Clean with mild soap and warm water
- Dry with a soft cloth
- Avoid harsh chemicals and chlorine
- Remove during heavy physical activities
- Store in the provided box when not wearing
The NFC chip is completely sealed and waterproof. Normal washing, showering, and swimming won’t damage it.
Is the ring waterproof?
- Safe for hand washing and showering
- Can be worn while swimming
- Rain and splashes are no problem
- The NFC chip is hermetically sealed
While the ring is waterproof, we recommend removing it before swimming in chlorinated pools or the ocean to preserve the finish of the metal.
What is your warranty policy?
- 2-year warranty on the NFC technology
- 1-year warranty on the ring material and finish
- Lifetime guarantee on the digital memorial storage
- Free repairs for manufacturing defects
- Replacement if NFC chip fails
The warranty covers normal use and manufacturing defects. It doesn’t cover loss, theft, or damage from misuse.
Can the NFC chip be damaged?
- No battery means it can’t run out of power
- Resistant to water, dust, and impact
- Not affected by airport security or X-rays
- Works in temperatures from -25°C to +70°C
Avoid strong magnets, MRI machines, and extreme physical damage. If the chip ever fails due to a manufacturing defect, we’ll replace your ring free of charge under warranty.
Privacy & Security
How is my data protected?
- All data is encrypted in transit and at rest
- Servers located in secure EU data centers
- GDPR compliant data handling
- Two-factor authentication available
- Regular security audits and updates
- You maintain full control over your data
We never share your personal information or memories with third parties. You can download or delete your data at any time.
Who can see the memories?
- Private: Only you and invited family can view
- Link-only: Anyone with the link can view
- Public: Searchable and viewable by anyone
Most users choose “Link-only” which means memories are only accessible to people who tap the ring or receive a shared link. You can change privacy settings at any time in the app.
What happens to the memorial if I cancel my account?
- No monthly or annual fees
- Unlimited storage included
- Memorial remains accessible permanently
- Ring continues to work indefinitely
If you choose to delete your account, you can download all memories first. We also offer a legacy contact feature where you can designate someone to manage the memorial if needed.
Can the ring be hacked or cloned?
- Each chip has a unique, unclonable identifier
- The chip only contains a link, not the actual memories
- Account access requires authentication
- Memories are stored on secure servers, not in the ring
- Even if someone reads the NFC, they only get the public memorial page
Managing memories always requires logging into your account, ensuring only authorized users can make changes.
Still have questions?
Our customer support team is here to help you every step of the way